Effective Date: [1/7/2025]
At Goa Dream Tours, we value your satisfaction and strive to provide the best travel experiences possible. This Refund and Returns Policy outlines the terms under which refunds are issued for bookings made through our website or authorized partners.
1. Cancellation & Refund Policy
a. Standard Tour & Activity Bookings
- 100% Refund: Cancellations made 48 hours or more before the scheduled tour/activity start time.
- 50% Refund: Cancellations made 24–48 hours before the start time.
- No Refund: Cancellations made less than 24 hours before the start time or no-shows.
b. Weather-Dependent Activities
For activities affected by weather (e.g., hot air balloon rides, helicopter tours, water sports):
- If the event is cancelled due to weather, you may choose:
- A full refund
- OR rescheduling for the next available date (subject to availability)
c. Private Tours / Group Bookings
- For private or large group bookings, customized cancellation terms may apply and will be communicated during booking.
- A deposit or advance payment may be non-refundable unless otherwise agreed upon.
2. Refund Process
If your booking qualifies for a refund:
- Refunds will be processed to the original payment method within 7–10 business days.
- For payments made via UPI, net banking, or wallet, bank processing time may vary.
To request a refund, contact us at:
📧 info@goadreamtours.com
📞 +91-8356957765
Please provide your Booking ID and reason for cancellation.
3. No Returns Policy
As we deal with services and not physical products, returns are not applicable. However, in case of service dissatisfaction or concerns, we encourage you to contact us immediately so we can assist and resolve your issue to the best of our ability.
4. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Customer fails to show up at the scheduled meeting point
- Late arrivals beyond the grace period
- Missed activities due to personal delays (e.g., traffic, illness without notice)
- Booking through unauthorized third-party agents
- Partial participation in an experience
5. Changes & Modifications
- You may reschedule your tour up to 24 hours in advance (once per booking), subject to availability.
- Modifications are not allowed within 24 hours of the activity time.
6. Contact Us
For all refund, rescheduling, or cancellation queries, please get in touch:
Goa Dream Tours
📍 [Insert business address]
📧 Email: info@goadreamtours.com
📞 Call/WhatsApp: +91-8356957765